New India Assurance is on a robust core insurance platform, with a central data base and have an integrated grievance management system synchronized with that of the regulator. Our Customer Care department is positioned at all Regional offices. We offer multiple options for the customers to renew the policies and have put in place SMS & E Mail alerts and information at various trigger points. Our Indian
We have been leading the market, apart from premium, in reserves & net worth for many years. In 2014-15, we also have recorded the highest profit in India among all general insurers. Our Indian operations, today span across all territories through 2097 offices, including more than 1041 micro offices. We have 19,000 employees and around 50,000 tied agents providing insurance services to our customers. We have over 170 products catering to almost all segments of general insurance business. We have provided cover to Petrochemical, oil & energy industries, power & steel plants, aviation fleets, satellites, large projects & infrastructures, SMEs and are present in all forms of commercial sector. Our retail business is offered through commercial & personal lines of business and we also have range of products in rural, social sector & micro insurance segments. We operate through many B2B avenues including bancassurance, motor vehicle manufacturers and dealers, MFI & NGOs, Common Service Centers & through affinity programmes with corporates & brokers. We also have significant participation in government run mass insurance schemes.