100000 - 144000
Voice processes can be either inbound or outbound. In inbound processes you’ll be handling calls that customer or prospects make. For example, a telecom company outsources its customer support, so in this you’ll be handling calls of their customers on the telecom company’s behalf. One other example would be that a prospect customer is calling to get more information about a product or service.
In outbound processes, calls are to made in order to generate sales or may be to collect dues. For example, a satellite TV company outsources the Telesales department, so in this you would have to make calls to prospect customers in order to generate sales. This type of positions offer good salary with additional incentives for making sales.
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